Shipping policy
Effective Date: July 2025
1. SHIPPING METHODS AND TIMES
We offer both Australian and international shipping. Shipping options, delivery times, and any applicable import duties or taxes will be displayed during checkout based on your delivery destination.
At Lifetribe Label, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:
Standard Shipping: Orders shipped using this method will typically arrive within 3-7 business days after processing.
Express Shipping: Orders shipped using this method will typically arrive within 1-3 business days (metro areas) after processing.
International Shipping: Orders shipped using this method will typically arrive within 4–14 business days after processing. Delivery timeframes vary depending on the destination country, customs processing and local postal services. While we make every effort to ensure timely delivery, international delivery estimates are provided as a guide only and cannot be guaranteed. Express International shipping is available to selected destinations and generally offers faster delivery times.
Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.
2. SHIPPING COSTS
Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.
3. ORDER PROCESSING TIME
Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.
4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Lifetribe Label account.
5. SHIPPING RESTRICTIONS
Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.
6. INTERNATIONAL DUTIES, TAXES AND CUSTOMS
Lifetribe Label ships to selected international destinations.
For some countries, import duties and taxes are prepaid and included in the shipping option selected at checkout. Where your shipping option states "Shipping, Taxes & Import Duties Included", you should not be required to pay additional customs charges before your order is delivered.
For all other international destinations, import duties, taxes and customs fees may be charged by your country's customs authority before delivery. These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
International shipments may also be subject to customs inspections, clearance procedures or additional documentation requirements, particularly for genuine leather products. While genuine leather handbags are commonly imported worldwide, customs processing requirements vary by country and may result in additional processing time.
If duties, taxes or customs fees are payable upon arrival, your shipment may be held by the destination customs authority or delivery carrier until these charges have been paid.
If a customer refuses to pay applicable duties, taxes or customs charges and the shipment is returned to Lifetribe Label, any refund issued will be less the original shipping costs, any return shipping costs, customs charges, carrier fees or other costs incurred by Lifetribe Label as a result of the returned shipment.
International shipments may also be subject to customs inspections and clearance procedures. Any delays caused by customs authorities are outside the control of Lifetribe Label and are not considered transit delays.
7. LOST OR DAMAGED SHIPMENTS
In the rare event that your order is lost or damaged during transit, please contact our customer support team at hello@lifetribelabel.com.au within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.
8. RETURNS AND REFUNDS
Please refer to our Refund Policy for information on returns and refunds related to your order.
For international orders, original shipping charges are non-refundable. Where duties, taxes or customs fees have been paid directly to your local customs authority, these amounts cannot be refunded by Lifetribe Label.
9. CONTACT US
If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at hello@lifetribelabel.com.au.
10. CHANGES TO THIS SHIPPING POLICY
Lifetribe Label reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with Lifetribe Label, you agree to the terms and conditions outlined in this shipping policy.